Loaded Commerce stands behind its product with support and patch update access for all 6.3/6.4 and 6.5 purchases as long as your hosting environment meets the minimum requirements.  6.5 is not a patch or free upgrade from 6.4 and requires an upgrade purchase.

Live Chat Service hours for cart support are M-F 7:00 am - 5:00 pm Eastern Standard Time (-5 GMT) USA. All Chats in English Only.

When live chat is closed, please email support@creloaded.com with your order number. We do not support local installs or Window server installations. 

Included Support Plan Details

  • Service Level Agreement typically 1-2 business days
  • Email and Live Chat only. We do not offer phone suport.
  • Access to patches for store maintenance, (labor not included)
  • First year includes FREE software support with the purchase of CRE Loaded 6.4 PRO or 6.4 B2B
  • Loaded Commerce 6.5 includes support as long as your subscription is active

Additional Support Plans

6.2 Standard or 6.3/6.4 Community Edition (CE) Software Support for One (1) week

Now you can buy software support for one week via live chat and e-mail support tickets for your CRE Loaded Community Edition (formerly CRE Standard) installations. Support packages include access to the version patches and the support only. Labor for applying patches or upgrade work is not included and can be quoted separately upon request to customer.service@creloaded.com.

$50.00

6.2, 6.3 or 6.4 Pro Patch and Support Pack

The CRE Loaded Pro Patch and Support Pack gives you access to:

  • Access to Updates and Patches for your CRE Loaded Product (labor not included)
  • 90 days of email and 1 hour of chat support
  • Notification of Product Updates, Add-ons, Options and Patches

$99.00

6.2, 6.3 or 6.4 B2B Patch and Support Pack

The CRE Loaded B2B Patch and Support Pack gives you access to:

  • Access to Updates and Patches for your CRE Loaded Product (labor not included)
  • 90 days of email and 1 hour of chat support
  • Notification of Product Updates, Add-ons, Options and Patches

$175.00

Installation Package

Loaded Commerce will professionally install the most recent version of Loaded Commerce within three business days. Professional installations can only be performed on new stores (fresh installs only).

Please allow up to 3 business days for installation

$100.00

Template or Payment Module Installation

Choose this product for the installation of Loaded Commerce-ready templates or Payment Modules. This installation also includes payment modules which have been downloaded from Loaded Commerce.org and included in previous versions of CRE Loaded. To view the list of Payment Modules at Loaded Commerce.org click here.

$50.00